Question 1

Does Direct Sound offer a Warranty?

Accepted Answer

Yes, Direct Sound has a standard one year warranty on all products. An extended warranty for three years is available for our headphones.  The details of the warranty can be found here.

Question 2

Does Direct Sound ship Worldwide?

Accepted Answer

Yes, we usually ship USPS (United States Postal Service). If you have another shipping prefernce, just let us know at checkout.  Details of our shipping policy are here.

Question 3

What is Direct Sound's Return Policy?

Accepted Answer

Direct Sound is committed to 100% customer satisfaction.
 
Direct Sound offers a 30-day return policy on all items purchased exclusively from Direct Sound. If you are not completely satisfied with your purchase, you may ship your item back.
Obtain Return Authorization
Please contact us to approve a return through email at 
CustomerSupport@extremeheadphones.com  Include your order number, purchaser name, a contact number, and reason for return.
You may also make returns to your Direct Authorized Reseller.
Repair, Replace, Refund Process
Any returned item must be in its original condition. Once your return is received and inspected, we will notify you of approval or rejection of your refund, repair, or replacement. Repairs or replacements will be processed in 3-5 days. Approved refunds will be processed, and a credit will be applied to your original method of payment. Please allow up to 14 days for a refund to be processed.

Question 4

What is the difference between the EX29 Plus and the EX25 Plus?

Accepted Answer

The EX-29 has a Noise Reduction Rating of 29 dB and weighs 11.5 ounces. The EX-25 is more compact, has an NRR of 25 dB and weighs 2 ounces less. While both models feature TruSound Tonal Accuracy, the EX-29s use ultra-fidelity speakers with a sensitivity of 114 dB at 1,000 Hz. EX-25s feature a sensitivity of 107 dB at 1,000 Hz.

Question 5

What is NRR?

Accepted Answer

NRR or Noise Reduction Rating is a standard rating for how much a given product reduces external sound. The problem when specifying noise reduction amounts is that it varies with frequency – treble is generally reduced much more than bass. For example, the EX-29 attenuates 36.7 dB at 8,000 Hz and 25.2 dB at 500 Hz. NRR is used to give a standard single number as a convenient way to compare apples to apples.

Other manufacturers often specify their noise reduction figures by using only a single high frequency to make their product look better. We could just as easily claim our EX-29s attenuate by 36.7 dB and we wouldn’t be telling a fib, but we don’t believe in misleading our customers. Rest assured the EX-29 and EX-25 offer the industry’s best isolation across all frequencies.

Question 6

Do Direct Sound Headphones require batteries?

Accepted Answer

No seperate batteries are required for any of Direct Sound Headphones.
 
Direct Sound headphones are environmentally responsible passive isolation to naturally isolate unwanted sound without batteries.
 
The EXTW37 Wireless Pro with Mic Headphones does have rechargable batteries in each ear cup.

Question 7

Do the headphones need to be tight to block sound?

Accepted Answer

No. The design of Extreme Isolation headphones lends itself to natural isolation. Want to hear it for yourself? Visit a local dealer and hold the headphones in your hands while music is playing loudly. Gently touch the cup together – and you won’t hear a thing.

Question 8

Do the headphones block all sound?

Accepted Answer

No. The headphones are designed so that you can still “feel” the sound pressure of your instrument.

Question 9

How can you tell the right ear from the left ear?

Accepted Answer

The right channel speaker cover is solid red so that you can easily identify the right channel in dim light or when in a hurry. No need to frustrate yourself looking for a tiny R or L.
Remember – Red is Right.

Question 10

How do I use the adapter?

Accepted Answer

Your model headphone may come with a srew-on 1/4" (6.3mm) jack adapter. This can be removed to reveal a 1/8" (3.2mm) jack adapter. Simply unscrew the adapter. The 1/4" jack adapter can loosen with regular use and casue static., so please be sure to scew on tightly.

Question 11

Are Direct Sound headphones difficult to repair?

Accepted Answer

No. The headphones are amazingly simple to repair in seconds with no tools or soldering required. Replacement parts are always available.  If you are still not comfortable repairing the headphones, simply return the product to us. All you have to do is pay for the parts and we’ll fix them for free.

Question 12

Are they safe to use anywhere?

Accepted Answer

No. These provide such a high degree of sound isolation, you should never wear them when you need to be fully aware of your surroundings, particularly when driving, biking or using any certain types of machinery.

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